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« What To Do (and What NOT To Do!) When One of Your Employees Starts Crying (part 2) | Main | What To Do (and What NOT To Do!) When One of Your Employees Starts Crying (part 4) »

November 26, 2007

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Comments

Sali

As a former director of a social service agency I want to commend you on this series about crying in the workplace.

To be patient and understanding while remaining firm and not being distracted away from the basic purpose of an encounter is an excellent way to get back on track and foster mutual respect in the process.

Reagan

Thanks Sali. I like what you said about being both understanding and firm. As with so many other aspects of being a manager, it's not a matter of choosing between being a "softie" or a "toughie" but rather finding that more effective combination of compassion and strength of purpose.

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"Happiness is an imaginary condition, formerly often attributed by the living to the dead , now usually attributed by adults to children, and by childuren to adults."

------Szasz Thomas, American psychiatrist

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